Romy and Jacob - Scam Alert! Stay away from this company.

0 comments
Not resolved
1.0
Details
Customer service
Delivery Service
Product or Service Quality
Value for money

I worked with this company to produce a line of custom dog collars. They were fantastic through the order process, quick to respond (in hindsight...pushy).

They answered my every question, make the process seem simple and after submitting them all my designs - I placed the order. They collected 70% of the amount upfront and that is when they stopped returning emails. I started calling - they never once picked up the phone. This went on for months.

I should have received my complete order in 4-6 weeks of the order date - 5 months later...still no order. After 2 months, I still hadn't even received my samples, they told me it was because the parts were being "imported" from France. France? After hounding them daily by email (usually not getting responses), I finally got my samples.

I was told when i gave the "OK" production would start and I would have them a week later. I gave the OK to produce the day after I received the samples..that was 2 months ago. I did get a small portion of my order finally...yet the collars were slashed like someone had cut them with a razorblade.

When i contacted the company, they asked me to ship them back for repairs but said they couldn’t cover shipping costs back because they don’t have Shipping accounts with any of the big shippers (UPS, FedEx, etc) - doesn't sound convincing for a "worldwide manufacturer." They lied to me about where they produced, they lied to me about owners, they never returned a single phone call and the emails I did receive were full of lies. Do not work with this company - they will steal your money.

Reason of review: Not as described.

I didn't like: Getting my money stolen.

  • Romy and jacob Rip off
  • Romy and jacob fraud
  • Manufacturing fraud
  • Pet industry

Romy and Jacob stole $14,000 from me.

2 comments
Not resolved

Update by user Aug 15, 2013

I made a typo. It was March of 2013, not May.

Thank you.

Original review posted by user Aug 14, 2013

In may, 2013, I hired Romy and Jacob to produce products for my small business under their private label service. Lina Asselien was not only my rep, but an owner and major shareholder of Romy and Jacob, Inc and also Canilux Group Ltd, and also RJ Distributions.

So, after scouring the internet for any negative reviews or records of lawsuits, all seemed to be in the clear, and I was already familiar with their brand.

Romy and Jacob told me (and they claim this on their web site as well) that they personally own their manufacturing facilities, and personally produce the products for the client. All over the web, you can see various business addresses posted in their listings which are said to be their offices, factory, and so on.

When five months had passed, and they hadn't even shown me photos of my samples, much less completed one round of samples for my products, were attempting to charge me for items I never even asked to be made, and violated their contract in every possible way, I hired an attorney.

Upon some checking, I found that each and every business address provided by Romy and Jacob on all of those very public web sites tuned out to be apartments. Private homes. All residential buildings, none of them commercial or industrial.

Further checking revealed that an image they have since removed (when they were called on it) on their web site of a factory they claimed to be their "12,000 sq ft factory in upstate NY" actually belongs to Bergamo Clothing company, which makes specialty athletic wear for cyclists, and has nothing at all to do with Romy and Jacob.

Is it a little odd that someone who owns a factory would steal images of someone else's factory instead of using their own? Why, yes..it is!

Every day, it seemed I was uncovering something new and alarming about this company I paid so much money to with the agreement that my products would be made.

Romy and Jacob refused to take any form of payment other than a wire transfer, which I admit is dicey, but because on the surface, I had seen no red flags, and because I made the payment through my own bank, I was willing to give them a chance.

Under false pretenses, they took $14,000 from me, and even though they absolutely did not deliver on any of their services or complete a single sample, much less a product..they refuse to return my money.

They refuse to mediate, and when they finally decided maybe they should hire a lawyer to write a letter, of course they never acknowledged the $14,000 they owe me.

I even met my rep at a recent industry trade show, and though I was having serious doubts (this was July) I still continued to give her a chance to show me that she was legitimately doing what she'd promised to in our contract and in all those many e mails and phone calls. She had no problem stabbing me in the consumer back the moment I returned home from that trip though, attempting to charge me nearly $4,000 MORE for products she'd failed to even show me photos of. Yet claimed to be producing.

Now, she claims I asked for lots of changes which is why things were taking so long.

Changes. On items I'd never even seen photos of. On samples they'd never actually completed.

That goes far and beyond outrageous or dishonest and right into fraud as far as I'm concerned.

They were very upset that I posted complaints on sites dedicated to consumer rights and protection, and claimed it was illegal. Obviously, it's perfectly legal, and I am fully within my rights to use such forums.

Being that they are based in Canada, perhaps they don't have freedom of speech and don't understand that concept.

If my report saves even one person from going with this fraudulent, scam of a company, then I've done well.

They clearly do not care about their reputation or they wouldn't be lying to people just to get their business, then failing to deliver the services and goods once they do have the person's money.

Further, if they were a legitimate business, they would never allow a dispute with a client to escalate to such a point that the person was left with no other recourse than to communicate with consumer organizations.

For any of you who are interested in seeing the proof and documentation I have regarding this matter, you are free to e mail me at RomyScam@aol.com

Monetary Loss: $14000.

  • Canilux
  • Romy and Jacob Scam
  • Romy and jacob Rip off
  • Romy and jacob fraud
  • Manufacturing fraud
  • Pet industry

Comments

Anonymous
Montreal, Quebec, Canada #782970

I checked, and they are not even a valid company in Canada. The enterprise registry we use here in Quebec says that the company was liquidated by Lina Asselien years ago.

There is nothing showing it has been re-registered.

Seems you've got quite the scam artist on your hands. I write a consumer rights blog and find this kind of story very interesting.

Anonymous
Scottsdale, Arizona, United States #705640

Romy and Jacob were just banned from Tradekey.com

They, too, found them fraudulent.

Go figure!

You May Also Like